The Casa Grande Police Department has launched a new citizen satisfaction and feedback tool designed to enhance communication and transparency with the community.
This system, run by PowerEngage, uses text messaging to gather feedback from residents following nonlife-threatening interactions with officers.
“In today’s fast-paced world, we recognize the importance of keeping our community informed and engaged,” said Chief Mark McCrory. “This tool allows us to connect directly with residents, ensuring their voices are heard.”
After a call for service, residents may receive a text message survey within hours or days, asking for feedback about their experience. Citizens also can provide comments, suggestions or even express appreciation for an officer’s service.
Mayor Lisa Fitzgibbons said that “through the Engage Casa Grande outreach plan, several city departments have introduced new initiatives to keep our community informed. The police department is leading the way, using technology to strengthen communication and engagement with our residents.”
Those whose phone numbers are recorded as part of a call or report may automatically receive a survey, and participation is voluntary. If residents prefer not to receive surveys, they can ignore the text or reply “STOP” to opt out of all future messages.
This system is not for reporting emergencies or crimes. For emergencies, residents should always call 9-1-1.
For more information about the Casa Grande Police Department, please visit the city’s website.
