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Home You!

Trauma-Informed Leadership in Business Helps Clients, Staff

September 22, 2021
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by Margo Willis, Family Engagement Specialist VISTA, Casa Grande Alliance

Business leaders wear many hats and possess many skills. At the end of the day, leadership in business is about building safe, supportive and trusting relationships.

In our community, we have found that some of the most successful business leaders have adopted and practice a trauma-informed approach. Trauma is defined as the result of an event or series of events experienced by an individual as harmful or life-threatening. Trauma can have a lasting adverse impact on an individual’s mental, physical, social, emotional or spiritual well-being.

While the words “trauma-informed leadership” may sound lofty and unattainable, a simple definition from the USC Price School of Public Policy suggests: “Trauma-Informed Leadership is a way of understating or appreciating that there is an emotional world of experiences rumbling around beneath the surface for most individuals.”

According to the Substance Abuse and Mental Health Services Administration, trauma-informed leaders realize the widespread impact of trauma, recognize the signs and symptoms of trauma in clients and staff, respond by fully and thoughtfully integrating knowledge and appreciation about trauma into business policies and practices. They seek to actively resist re-traumatizing those being served.

Lacey Morse, Career Development Specialist at Goodwill Industries of Southern Arizona in Casa Grande, practices trauma-informed leadership with diligence. Luckily for us, Lacey has shared a few of her best practices.

  1. Recognize that many of those we serve can have significant trauma in their past that can be easily triggered by stressful interactions and experiences.
  2. Endeavor to create a warm, inviting, supportive and safe environment.
  3. Provide clear, complete communication, checking frequently for understanding and for questions.
  4. Maintain a positive, friendly attitude at all times.
  5. Involve others in making decisions. Think inclusively about those most impacted by the decisions being made.
  6. Gently invite people to share their thoughts, feelings, and needs.
  7. Shut the office door when it is necessary to sit down one-on-one with upset clients.
  8. Practice empathy. Remember the people we encounter can be fighting tough, daily personal battles.
  9. Practice self-regulation: Eat right, exercise, get plenty of sleep, relax and most importantly spend time planning and reflecting on each day.

For community presentations or staff training on overcoming adversity, adverse childhood experiences, using the protective factors as a helpful framework, and/or on building resilience, please call the Casa Grande Alliance at 520-836-5022 or stop by the office at 280 W. McMurray Blvd.

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Golden Corridor Living Magazine
Update from Pinal County about West Nile Virus.First West Nile Virus (WNV) positive mosquitoes detected in Pinal County this Monsoon Season.This week, during routine seasonal mosquito surveillance, the Pinal County Public Health Services District (PCPHSD) detected West Nile Virus (WNV) positive mosquitoes in the county. It is especially important for everyone to be vigilant in preventing mosquito breeding and mosquito bites now that we have had some significant monsoon rains. Click to read more: ow.ly/vNOP50KiiF3Help Prevent West Nile Virus:• If you have a swimming pool, keep it operational. If you must keep it out of use, make sure you remove the standing water, keep it chlorinated, or run the filter daily.• Eliminate standing water where mosquitoes can lay their eggs. Check for items outside the home that collect water, such as cans, bottles, jars, buckets, old tires, drums and other containers and get rid of them. Change water in flower vases, bird baths, planters, troughs, and animal watering pans at least twice a week.• Repair leaky pipes and outside faucets, and move air conditioner drain hoses frequently to prevent standing water.• Even a short time being outdoors can be long enough to get a mosquito bite. Take extra care to use insect repellent and protective clothing. When outdoors, use an EPA-registered and CDC approved insect repellent.• Keep mosquitoes outside by having well-fitting screens on both windows and doors. ... See MoreSee Less

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